About the Role

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

This is an on-site role.

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

What We Seek in You:

- Critical Thinking

- Time Management

- Specialist Focus

- Organizing

- Priority Setting

- Problem Solving

- Professional Composure

Role Requirements:

- O Levels/Intermediate or above

- Excellent English Written and Verbal Communication

- American or neutral accent

- Must have at least 40 WPM

- Proficiency with MS Office (Particularly MS Excel and MS Word)

Responsibilities:

- Assist customers with their items purchased through the e-commerce website

- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client

- Maintain swift responses to customers through email and/or chat

- Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner

- Document each customer query as well as the resulting solution

- Provide alternatives to products/items, which are not available on the e-commerce website

- Follow standard processes and procedures when it comes to providing resolutions

- Stay up to date with the latest updates on system information and process changes

- Able to deal with objections and handle customer pushbacks

Perks & Benefits

- Medical Insurance

- Permanent Employment Status

- Provident Fund

- Internal Job Opportunities

- Annual Leaves

- Leaves Encashment

- Referral Bonus

- Company Pick and Drop

Skills:

- Strong verbal and written communications skills in English

- Customer Service Skills

- Data Entry

- Multitasking

- Data Management

Apply Now