About the Role

Affinity VIbez is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.

This is an on-site role.

Responsibilities:

- Provide excellent customer service and technical support to clients and customers via phone, email, and live chat

- Respond to customer inquiries and issues in a timely and efficient manner

- Troubleshoot and resolve technical issues with the services.

- Escalate complex issues to the appropriate department or team member for further assistance

- Document and track customer interactions and issues as per company policies

- Gather customer feedback and provide suggestions for improvements to products and services

- Participate in ongoing training and development to stay informed about new products and services

- Collaborate with other departments within the company to ensure a seamless customer experience

- Meet and exceed customer satisfaction metrics and goals

Perks & Benefits

- Professional development and training opportunities

- Collaborative work environment

- Opportunities for growth and advancement within the company

- EOBI Insurance

- Bi-Annual Increments

- Performance-Based Bonuses/Lunch/Dinners/Trips

Skills:

- Strong customer service and technical support skills

- Strong verbal and written communications skills in English

- Customer Service Skills

- Ability to work effectively in a team-oriented environment

- Experience with SAP and other software like CRM is a plus

- Strong ability to multitask and prioritize

- Problem solving skills

Apply Now