SALARY
LOCATION
JOB SHIFT
EXPERIENCE (YRS)
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Affinity VIbez is currently seeking highly motivated and customer-focused individuals to join their team as a Customer Support Executive. These individuals will be responsible for providing excellent customer service and technical support to clients and customers.
This is an on-site role.
Responsibilities:
- Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
- Respond to customer inquiries and issues in a timely and efficient manner
- Troubleshoot and resolve technical issues with the services.
- Escalate complex issues to the appropriate department or team member for further assistance
- Document and track customer interactions and issues as per company policies
- Gather customer feedback and provide suggestions for improvements to products and services
- Participate in ongoing training and development to stay informed about new products and services
- Collaborate with other departments within the company to ensure a seamless customer experience
- Meet and exceed customer satisfaction metrics and goals
Perks & Benefits
- Professional development and training opportunities
- Collaborative work environment
- Opportunities for growth and advancement within the company
- EOBI Insurance
- Bi-Annual Increments
- Performance-Based Bonuses/Lunch/Dinners/Trips
Skills:
- Strong customer service and technical support skills
- Strong verbal and written communications skills in English
- Customer Service Skills
- Ability to work effectively in a team-oriented environment
- Experience with SAP and other software like CRM is a plus
- Strong ability to multitask and prioritize
- Problem solving skills
If you are a customer-focused individual with a passion for providing excellent customer service and technical support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity.