About the Role

Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. This job role would require you to have all the information related to technology. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.

This is an on-site role.

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

What We Seek in You:

- Collaborative mindset

- Customer service focus

- Hands-on-problem solving ability

- The ability to communicate technical information in a simple manner

Role Requirements:

- O Levels/Intermediate or above

- Excellent English Written and Verbal Communication

- American or neutral accent

- Proficiency with MS Office (Particularly MS Excel and MS Word)

Responsibilities:

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services

- Collaborate and build relationships with customers to strengthen service competitiveness

- Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner

- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Perks & Benefits

- Medical Insurance

- Permanent Employment Status

- Provident Fund

- Internal Job Opportunities

- Annual Leaves

- Leaves Encashment

- Referral Bonus

- Company Pick and Drop

Skills:

- Strong verbal and written communications skills in English

- Customer Service Skills

- Multitasking

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